Velmora hopes you are happy with your purchase. If for any reason you are not satisfied, you can return your order.
You have 30 days from receiving your order to return it. Products must be unworn, in the condition in which you received them, and returned in their original packaging (including the label).
Register your return here: https://velmora.nl/a/retournerenofruilen
Returns are free if you choose an exchange or store credit.
Velmora
Ten Katestraat 35
6531 EE Nijmegen
The Netherlands
The products are your responsibility until they are returned to us, so please make sure they are well packaged and cannot be damaged in transit. In case of damage we may charge costs. We reserve the right to refuse returns that show signs of use.
Final Sale products are always marked on the website with a red FINAL SALE logo. Final Sale products cannot be returned.
If you have questions or need help, please contact our customer service at info@velmora.nl
I accidentally ordered the wrong size.
It can happen to anyone to select the wrong size while ordering. No problem with us, as long as you let us know within 24 hours of your order. Please include your order number and name.
I would like to exchange the item for a different size.
You can easily exchange your purchase for another size in our returns portal.
I received the wrong item.
We do everything we can to guarantee the best quality, but unfortunately an item may occasionally be damaged or delivered incorrectly. Please contact us. You will receive all the information you need, free of charge, so we can reach a suitable solution as quickly as possible.
The item is damaged, what should I do?
If you have a complaint or have received a damaged item, please contact us. You will receive all the information you need, free of charge, so we can reach a suitable solution as quickly as possible.